With 2026 here, I would like to take this opportunity before we leave 2025 in memory behind to share with you how I have been able to help my constituents.
Over the course of the last year, with the assistance of my small team, in total I acted on over 20,000 enquiries from constituents and closed over 11,000 cases.
From this, here are 100 examples of ways I have helped Portsmouth people:
1 – An elderly constituent was unable to get an appointment with her doctor. I contacted her GP’s office, who promptly wrote to the resident to book them in.
2 – I contacted an energy company to make sure a resident’s boiler was quickly repaired after they were having trouble getting a response.
3 – A child required documents confirming their right to remain in order to be housed. I contacted the Home Office to have them quickly reissued.
4 – A constituent’s case was being handled poorly by the Child Maintenance Service, I ensured that they were provided with compensation as a result.
5 – I contacted a local housing association to make sure renovation work started immediately on a disabled resident’s home.
6 – A student was unable to start their studies due to a delay in their visa being issued. I contacted the Home Office, which investigated and issued the visa in time for the school year.
7 – A constituent believed that they were refused a disabled parking bay, I spoke with PCC to clarify and was reassured that their application had not been denied and would be considered.
8 – I ensured that a constituent’s child was awarded a free bus pass to travel to school by contacting the PCC and explaining the family’s exceptional circumstances.
9 – A constituent was unable to work due to waiting nearly 150 days for their DBS check, I directly wrote to the DBS and the constituent’s DBS Certificate was issued the next day.
10 – I contacted the local health board on behalf of a local constituent that was unable to get in touch, receiving a full board response to their questions regarding healthcare funding.
11 – A constituent’s request for an EV charging point outside their home was refused by local authorities, I connected them with local officials to escalate their request.
12 – I ensured that the damp and mould within a constituent’s home was seen to by the appropriate specialist by making direct contact with their estate agent to raise the issue.
13 – A constituent was experiencing delays applying for a Skilled Worker Visa, I provided a reassuring update from the Home Office that the constituent was not previously made aware of.
14 – I helped a constituent regain access to their delivery driver account, which they had previously been blocked from reactivating, needed to support their terminally ill partner through flexible working.
15 – I ensured an infestation of bedbugs affecting a group of local residents was quickly dealt with, contacting Portsmouth City Council to arrange a fumigation.
16 – A resident had a severe leak in their temporary accommodation. I contacted the council, which resulted in the family being moved into new accommodation that same day.
17 – A constituent couldn’t secure an appointment for a visa extension. I wrote to the relevant organisation, ensuring a meeting was arranged promptly.
18 – I contacted local organisations regarding the severe damp within a constituent’s home, confirming they were aware of their circumstances and ensuring action.
19 – A constituent was experiencing discrimination in shared housing, I connected them with appropriate agencies to report their situation.
20 – I ensured the timely return of a constituent’s drivers licence following an injury by contacting the DVLA on their behalf.
21 – A local family contacted me after they were deemed intentionally homeless meaning they couldn’t get a property offer. I contacted the council who reinstated the housing duty and provided a new home to the family.
22 – I ensured a parking company refunded a constituent who was wrongfully given a parking fine.
23 – I helped a constituent receive a visa on time so they could travel to India for the anniversary of their father’s death.
24 – I ensured a resident was provided alternative accommodation after they found a rodent infestation in their home.
25 – I was contacted by a constituent regarding racist graffiti in our city. I worked with the relevant authorities to ensure it was removed immediately.
26 – I ensured a resident who was rough sleeping was placed in accommodation, so they had a roof over their head and could get the support they needed.
27 – A constituent wrote to me as his daughter was facing long delays with her passport application. I contacted the passport office on their behalf and the application was quickly processed.
28 – I contacted a local housing association to make sure promised renovation work on a disabled constituent’s home started.
29 – A mother with poor health was living in a house unfit for her needs. Following my intervention, the family was offered alternative accommodation suitable for their needs.
30 – A constituent contacted me as they’d received a parking fine incorrectly. I contacted the parking company, which issued a refund.
31 – I helped a local mother with a disabled child get on the urgent priority list for a new house.
32 – A local student was graduating from the University of Portsmouth, but her mother couldn’t attend due to a delay in her visa being processed. I contacted the Home Office which reviewed and processed the application, enabling the mother and daughter to celebrate her graduation together.
33 – I ensured a constituent was provided with alternative accommodation following a mouse infestation in their home.
34 – A constituent contacted me as they were unable to repay a big bill due to unexpected financial difficulties. I helped the constituent agree a manageable repayment plan to pay back the bill over a longer period.
35 – I assisted a resident in getting the money they were owed from a property management company.
36 – A constituent wrote to me asking how she could volunteer in our community. I provided her with a list of great local charities and volunteering opportunities in our city.
37 – A local family contacted me after they were deemed intentionally homeless meaning they couldn’t get a property offer. I contacted the council who reinstated the housing duty and provided a new home to the family.
38 – I ensured a parking company refunded a constituent who was wrongfully given a parking fine.
39 – A constituent wrote to me with concerns for the welfare of a family member. I spoke with the adult social care team at the council and police who took prompt action to intervene and provide support.
40 – I ensured communication was established between a constituent and CAFCASS after they were unable to make contact to receive support with their family’s court case.
41 – A resident contacted me about a car alarm near their home which frequently went off triggering their epilepsy. I contacted the car park company who took immediate steps to address the issue.
42 – A constituent with a serious mental health condition was placed in temporary accommodation not fit for her needs causing additional stress. I contacted the council resulting in new suitable accommodation being found.
43 – A resident urgently needed a new ID card for an upcoming business trip but their application was delayed. I contacted the embassy who quickly reviewed the application and processed it.
44 – A constituent was facing a delay in their Universal Credit payment, meaning they were struggling to buy food. I ensured the payment was delivered quickly.
45 – I helped a resident get a partial refund for their parking space due to a leaky roof in a car park.
46 – I contacted a dental practice to make sure that a constituent’s son was re-instated following appointments missed due to personal matters, resulting in an appointment within the next 2 weeks.
47 – I ensured that a local service remained accessible to local wheelchair users during maintenance works by raising the necessity for interim measures on behalf of a constituent.
48 – A constituent was concerned about possible closure of a beloved local cafe due to not receiving any responses to their own inquiries, I contacted cafe management and received timely reassurance of their continued operation.
49 – A student was unable to access forms he needed to start his new job. I contacted the university who ensured the forms were sent immediately.
50 – A local person contacted me as they were unable to repay a bill due to financial difficulties. I helped the constituent agree a manageable repayment plan over a longer period of time.
51 – I supported a constituent who was wrongly receiving bailiff letters for someone not registered at their address. Following my intervention the letters have now stopped.
52 – A constituent wrote to me as he had been offered accommodation unsuitable for his health needs. I contacted the council who agreed to make a new offer for suitable accommodation.
53 – I contacted PCC to make them aware of a family’s housing situation, having recently been made homeless, and they were subsequently provided housing by the Council.
54 – A resident wrote to me as a car had been abandoned outside her home for nearly a year. I contacted the relevant authorities to get the vehicle removed.
55 – I contacted the council after a resident was asked to view a property in poor condition. Following my intervention the resident was housed in a much better home.
56 – A constituent contacted me as they had experienced potential discrimination in the workplace and didn’t know what to do. I signposted the constituent to support services and facilitated a meeting to help them pursue the matter further.
57 – I spoke with an elderly constituent who was facing delays to necessary renovation work at her home. I contacted her housing association to make sure the work started immediately.
58 – A resident contacted me because they were wrongly receiving overdue bills in the post, causing stress. I wrote to the relevant organisation to stop the letters being sent.
59 – A resident wrote to me as her son was facing a delay with his passport application. I contacted the passport office, and the application was quickly processed.
60 – A constituent was waiting on a referral to a hospital. I contacted the hospital, which investigated and ensured the constituent was sent a new appointment.
61 – A constituent’s family were not allowed to board a flight despite their passports being in date. I contacted the airline who booked the family in a hotel and rebooked them on the next flight.
62 – A local resident was owed a refund for their healthcare which hadn’t yet been paid. I wrote to the relevant organisation who promptly paid the refund.
63 – I wrote to a local hospital on behalf of a resident who had not heard back on a referral. The hospital quickly replied to inform me and the resident of his upcoming appointment.
64 – A delay to a constituent’s security clearance meant they were unable to start their new job. I contacted the security service who reviewed the application and promptly processed it.
65 – A constituent was issued several incorrect parking fines at QA Hospital. I contacted the International Parking Community to ensure these fines were refunded.
66 – A resident had unresolved damp issues in his home. I contacted the letting agency, which promptly inspected the flat and agreed actions to tackle the problem.
67 – A constituent contacted me as she was forced to leave her home due to domestic violence, but was not able to access housing support. I contacted the relevant authorities who then urgently acted on the case so the constituent got the support she needed.
68 – A resident was experiencing ongoing disruptions due to repeated and lengthy gas works, with no communication from the gas company. I raised this with the company who sent an apology to the constituent alongside a clear timeline of the planned works for all local residents.
69 – The windows in a constituent’s council flat couldn’t be opened meaning their home got too hot in the warm weather. I contacted the housing association who investigated the issue and scheduled an upgrade to the constituent’s home.
70 – A resident was experiencing harassment at their home from a neighbour. I contacted the housing provider on their behalf and helped the constituent speak with the police who provided support including self-defence alarms.
71 – I helped a resident by writing to their landlord about their neighbour’s anti-social behaviour. Following my intervention the landlord and building staff intervened to address the problem.
72 – A family wrote to me as their council home was too small for their needs. I contacted the council who quickly met with the family to progress their application.
73 – A constituent wrote to me as she had ventilation issues with her home which weren’t being addressed. I contacted her housing association who fixed the problem and offered her compensation for the delay.
74 – I ensured a patient had a prompt hospital scan after administrative errors meant he previously didn’t get an appointment.
75 – A constituent was owed a refund for a gas bill but was having trouble contacting the company to ensure they paid it. I wrote to the company who promptly paid the refund.
76 – A distressed resident contacted me as her housing benefit was mistakenly cancelled. Through my assistance the benefit was reinstated.
77 – A local family required renovations to their home for safety reasons. I wrote to their landlord on their behalf to ensure these improvements were made swiftly.
78 – A resident who needed mental health support wrote to me as he didn’t know where he could get the help he needed. I shared the contact details for local professionals who were able to provide support.
79 – I contacted a local housing association and the council to get a constituent’s housing situation assessed. Following my intervention, the constituent now has a home fit for his needs.
80 – A constituent had experienced delays in getting their driving licence renewed. I contacted the DVLA who investigated and swiftly sent a new licence to him.
81 – A resident had unresolved damp issues in her home. I contacted the letting agent who promptly inspected the flat and agreed actions to tackle the problem.
82 – A resident had an abandoned vehicle outside their home for 6 months in a disabled parking bay with no action being taken. I contacted the council and the car was quickly removed.
83 – An elderly constituent had unresolved mould issues in his home. I wrote to the letting agent who quickly inspected the house and took action to address the issues.
84 – A constituent was struggling to access forms from her university which she needed to begin her career. I contacted the university vice chancellor who ensured the forms were sent to the constituent.
85 – A resident was unable to book her citizenship ceremony due to an issue with the website. I wrote to the local authority who investigated the issue with a ceremony date now confirmed.
86 – A resident wrote to me about worries he has for his children’s safety due to constant antisocial behaviour from a house in his neighbourhood. I contacted relevant authorities to get CCTV installed in the area which caused a big reduction in the antisocial behaviour.
87 – A constituent was charged a fine as a result of believing a local hospital’s ticket machine was broken and could not be used, I contacted the hospital to explain the situation and prevent the parking company from pursuing payment.
88 – A constituent wrote to me as her elderly mother was wrongly receiving debt collection letters causing her stress. I contacted the relevant organisation to stop these letters being sent.
89 – A resident with a health issue was unable to get an appointment with their GP. I contacted the GP office which swiftly wrote to the resident to book them in.
90 – A family contacted me as they were being housed in a flat far too small to fit their needs. I connected them with the council who arranged a housing assessment to find a more suitable home.
91 – A resident wrote to me regarding stress he is experiencing due to persistent noise from his neighbour. I contacted the landlord on his behalf who conducted an investigation to resolve the issue.
92 – A constituent contacted me regarding an incident of fly-tipping. I contacted the council who have confirmed the waste will be cleared as a priority.
93 – A resident with health issues was being placed in temporary housing not fit for her needs. I contacted the relevant organisation which found her a new property.
94 – A company owner contacted me as an employee’s DBS check was being delayed impacting the business. I contacted the relevant organisation who reviewed the application and promptly approved it.
95 – A constituent with a health condition wrote to me as their boiler broke and the energy company had closed the case leaving her without heating for a week. I contacted the company who swiftly sent out an engineer to fix the boiler.
96 – A constituent needed a place to live with adaptations that accommodated their medical conditions, I supported their efforts to successfully secure this.
97 – A local headteacher’s school had been facing high energy costs, I contacted PCC to obtain information about a solar panel scheme to help reduce the school’s electricity bills by 10-20%
98 – I contacted the Minister of State for Skills to get important information and advice on apprentice support within the construction industry needed by a constituent.
99 – I provided advice to a constituent facing abusive comments on social media in response to a local news article.
100 – A constituent was concerned about the wellbeing of a young and vulnerable neighbour, I raised this matter with PCC and been assured that they would offer appropriate support to this neighbour.
To read further about all that I am doing for my constituents, along with Portsmouth as a whole, you can click here.
As your MP, I can assure you that I will continue to do all I can to serve and support the people of this city in 2026 and beyond.
