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Second national lockdown: Where to find help

Where to find help

During this second national lockdown, there are a number of support services available for constituents and for those in need. This is a summary of key contacts to help you and your family get through this challenging time for our city.

National Government

It’s important to get official advice, and not rely on what people might be saying, especially on social media.

Government advice can be found at:


NHS advice:


Portsmouth City Council

Most services continue to operate. Following government instructions, the council has taken steps to help ensure the wellbeing of customers, staff and the wider community.

For the latest news on council services, up-to-date coronavirus safety advice and other information to help in the current situation, go to:


023 9268 8004 (9am – 5pm Monday to Friday)

HIVE Portsmouth

Help for vulnerable people If you’re in need of food or medicine deliveries, or other help, please call:


023 9261 6709 (9am – 5pm Monday to Friday)

Medical help

If you need medical help, call the NHS on 111. If it’s an emergency, call 999.

Domestic abuse

For domestic abuse advice and support call 023 9206 5494 (9am – 9pm Monday to Friday) or go to www.stopdomesticabuse.uk If you or someone else is in immediate danger, call 999.

For more sources of help click on vulnerable people at www.portsmouth.gov.uk/coronavirus

Other support

Advice on money and work Advice Portsmouth offers free advice on benefits, debt, employment and consumer issues:

023 9279 4340

Text 07789 550593


Citizens Advice can help with new Universal Credit claims:

0800 144 8444


Council tenants can call their housing office for advice.

For more advice and information on sick pay, benefits, food banks, scams and money concerns, click on work and money at www.portsmouth.gov.uk/coronavirus

Trade unions have been taking a range of actions to protect employment, wages and keep people safe at work. The TUC has a simple guide for those who are looking to join a union and they have guidance and advice available on their website:



Stephen’s constituency office

To protect vulnerable people and help stop the spread of Covid-19 the constituency office at 72 Albert Road has currently stopped face-to-face enquiries but is still helping hundreds of Stephen’s constituents each week.

If you have casework or need help:



023 9229 1088

Please note since the crisis the amount of correspondence Stephen has increased significantly, with the volume more than trebling. His office is therefore currently prioritising urgent cases and we thank you for your patience.

This information was up-to-date on 6 November 2020