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Help and support this Christmas

If you or your family is struggling and in need of support over Christmas, there is help at hand. You are not alone.

Help with food

Local food banks can provide emergency food parcels over Christmas and New Year. Foodbanks provide around three days food for your household if you can’t afford to buy food.

The Salvation Army on Albert Road is providing emergency food parcels from 24 Dec – 3rd Jan (including Christmas Day and New Year’s Day) via phone request. Call: 023 9282 1164

You can find all Portsmouth food bank and community meal opening times over Christmas at: www.portsmouth.gov.uk/helpwithfood

Help with mental wellbeing

If you’re struggling to cope, feeling anxious, lonely or depressed, you’re not alone.

You can call the Samaritans free anytime, from any phone, 24 hours a day, 365 days a year on 116 123. You can also email jo@samaritans.org

Young people or parents and carers worried about a child’s wellbeing can also contact Childline via the website childline.org.uk or by calling 0800 1111. There is more advice, information and support at: portsmouth.gov.uk/mentalhealth

Help for vulnerable adults and children

You can contact the adult social care team on 023 9268 0810 or email ASCoppdAdmin@portsmouthcc.gov.uk. The out of hours contact number is 023 9268 0810.

You can contact the children’s social care and safeguarding team on 023 9283 9111 or 023 9268 8793 or email MASH@secure.portsmouthcc.gov.uk. The out of hours contact number is 0300 555 1373.

Help for victims of domestic abuse

Call Aurora New Dawn on 023 9421 6816. Get advice and information at stopdomesticabuse.uk or by calling 0330 016 5221 between 9.30am and 8pm, Monday to Friday.

Help for rough sleepers

The Homeless Day Service is open every day, including Christmas Day, 8am-4pm.

Anyone who is sleeping rough or at risk of sleeping rough can access the service for breakfast, snacks, hot drinks and other services like laundry facilities. Call: 023 9288 2689 Visit: Yew House Ground Floor, Milton Road, PO3 6BA (next to Hope House)

Help if you’re unwell

If you need medical help, call the NHS on 111 or use NHS 111 online. Don’t just show up at the Emergency Department (Accident and Emergency) – use 111 first, and they’ll give you all the support you need. If it is a medical emergency, call 999.

Coronavirus testing

Local Test Centres in Portsmouth and the Regional Test Centre in Southampton will be open every day over the festive season. Find out the opening times at: portsmouth.gov.uk/christmas

To request a test call 119 or visit: gov.uk/get-coronavirus-test

Additional support – HIVE Portsmouth

If you are in need of additional support please visit the HIVE Portsmouth directory of services at: www.hiveportsmouth.org.uk/hive-directory

The HIVE Portsmouth helpline (023 9261 6709) will be closed between 4pm on 23 December and 9am on 28 December and between 4pm on 31 December and 9am on 4 January.

When the helpline is closed HIVE Portsmouth will continue to check social media messages and may refer you to other organisations that can offer you support.

Find HIVE Portsmouth via @HIVEPortsmouth on Facebook, Twitter and Instagram and send them a direct message.

This list has been provided with thanks by Portsmouth City Council’s communications team and is correct as at 22 December 2020